Last Updated: July 4, 2026
1.1. All purchases of virtual items, currency, and services on Hounds Global are final and non-refundable.
1.2. By making a purchase, you acknowledge that you have read and agreed to this Refund Policy.
1.3. Refunds will only be considered in specific circumstances outlined below.
2.1. Technical Errors: If a payment is processed but items are not delivered to your account within 24 hours.
2.2. Duplicate Charges: If you are accidentally charged multiple times for the same purchase.
2.3. Service Disruption: If the game service is unavailable for an extended period (48+ hours) affecting your purchased items.
2.4. Account Issues: If your account is permanently banned due to a system error (not violation of terms).
3.1. Buyer's Remorse: Changing your mind after purchase.
3.2. Item Not as Expected: Disappointment with item appearance or performance.
3.3. Account Bans: Refunds will not be issued for accounts banned for violating Terms of Service.
3.4. In-Game Economy: Loss of items due to gameplay mechanics, trading, or gifting.
3.5. Expired Items: Time-limited items that have expired.
3.6. Cryptocurrency Volatility: Price fluctuations of cryptocurrencies are not grounds for refund.
4.1. To request a refund, contact support within 14 days of purchase.
4.2. Provide your username, transaction ID, date of purchase, and reason for refund request.
4.3. Refund requests are reviewed on a case-by-case basis.
4.4. Approved refunds will be processed within 7-14 business days.
4.5. Refunds will be issued to the original payment method used.
5.1. Crypto refunds are subject to network transaction fees.
5.2. You must provide a valid wallet address for the refund.
5.3. We are not responsible for exchange rate fluctuations between purchase and refund.
5.4. If the cryptocurrency used is no longer supported, refunds will be issued in equivalent value of a supported currency.
6.1. In some cases, partial refunds may be offered at our discretion.
6.2. Partial refunds may be offered for bundle purchases where only some items were affected.
6.3. The amount of partial refund will be determined based on the value of affected items.
7.1. Initiating a chargeback without contacting support first may result in account suspension.
7.2. Accounts with fraudulent chargebacks will be permanently banned.
7.3. If a chargeback is disputed and found to be invalid, the account will remain banned.
8.1. Items purchased during special promotions or sales are non-refundable.
8.2. Limited-time event items are non-refundable.
8.3. Founder's packs and special edition bundles are non-refundable.
9.1. We reserve the right to modify this refund policy at any time.
9.2. Changes will be posted on this page with an updated date.
9.3. Material changes will be announced via in-game notification or email.
For refund requests or questions about this policy, please contact us through the in-game support widget or via email at support@houndsglobal.com.